RETURN POLICY
I’ve had my order for a while, but just now got around to opening it. I have an issue with it, what can be done?
Our return window from the date the order was placed. If you have an issue outside of this time with a defective product, we will get you directly in touch with the manufacturer or distributor. Preferential returns cannot be accepted outside of this time.
I received an item as a gift, but it’s not quite right. How does a return work?
No problem! On the Returns Portal, you can select "Returning a Gift". From there you will be able to set up the return. You'll still need the original order number and the gifter's email, phone number, or zip code. Don't worry, they won't be informed about your return request.
Can I include multiple return requests in one box?
Yes. If you are returning items from multiple orders, you need to have a return request approved for each item.
Can I exchange my order?
While we want to make sure you love your goodies, if it is preferential in nature, we cannot offer exchanges. You can still return it, but we will not be able to send a different item out.
Do I have to wait for the refund before placing a new order if I want a different item?
That’s up to you. As we do not currently offer exchanges, most customers opt to first return the commodity for a refund or a gift card to the website, and then place a new order.
Our return window from the date the order was placed. If you have an issue outside of this time with a defective product, we will get you directly in touch with the manufacturer or distributor. Preferential returns cannot be accepted outside of this time.
I received an item as a gift, but it’s not quite right. How does a return work?
No problem! On the Returns Portal, you can select "Returning a Gift". From there you will be able to set up the return. You'll still need the original order number and the gifter's email, phone number, or zip code. Don't worry, they won't be informed about your return request.
Can I include multiple return requests in one box?
Yes. If you are returning items from multiple orders, you need to have a return request approved for each item.
Can I exchange my order?
While we want to make sure you love your goodies, if it is preferential in nature, we cannot offer exchanges. You can still return it, but we will not be able to send a different item out.
Do I have to wait for the refund before placing a new order if I want a different item?
That’s up to you. As we do not currently offer exchanges, most customers opt to first return the commodity for a refund or a gift card to the website, and then place a new order.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-15 days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes：
Custom-order or personalised items do not have a right to 14 days refund.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-15 days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes：
Custom-order or personalised items do not have a right to 14 days refund.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.